Job Description:
B Squared Media, LLC is looking for a Weekend and After-hours Community Manager (“Weekend CMGR”). This position is 1099 contractor status and will assist in executing social media inquiries for B Squared Media and its projects every Friday night, Saturday and Sunday with shifts between 9am – 12am (midnight) Eastern Time, including some after-hours community management shifts… between 5pm – 12am (midnight) Eastern Time. Flexibility to pick up a weekday shift is a bonus.
As the weekend CMGR, you will be responsible for managing the online social presence of B Squared Media and its projects. The perfect weekend CMGR will virtually glide through platforms such as Facebook, Twitter, LinkedIn, Instagram, Pinterest, etc. The main goal is to manage communities by using a “Think Conversation” style and to drive positive imagery of B Squared Media and its projects to onlookers during weekends and/or after hours.
• *PLEASE NOTE: Even though this job is remote, our projects are all located in the United States. Therefore a U.S. resident will best serve this position.
Key Responsibilities:
• Engage with Our Community: Monitor and respond to comments, messages, and posts on our social media platforms, fostering a positive and interactive environment. Participates in minute-by-minute online conversation by answering questions, offering solutions and mediating conversations.
• Basic Knowledge in Social Media: Experience on a variety of platforms in a must. Understanding the nuances of each platform is a bonus (for example knowing the between various formats reels vs stories, etc.) to maximize impact.
• Feedback & Improvement: Actively listen to community feedback and identify areas for improvement, always striving to enhance the user experience. Summarize insights and conversations to create actionable insights for Account Manager
• Collaboration: Work closely with the team to align community engagement strategies with overall brand goals and objectives. Daily communication while on shift with project, team, project manager, account manager is expected. Report project details to Project Manager and Account Manager around responses, escalation, comments, compliments, and complaints regarding brands engagement (“Rules of Engagement”) and help document FAQs (frequently asked questions).
• Process Follower: Follow step by step directions for working with each project. Response times of 30 minutes must be met, if not exceeded. An understanding of tagging/labeling is a must. Utilize reputation management platforms.
Qualifications:
• Skill Set: Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields. Knowledge of Sprout Social and Emplifi a plus. Remote/telecommute work experience a plus. Remote/telecommute work experience a plus.
• Flexible Availability: Must be able to work primarily on weekends with availability for occasional weekday shifts. Ability to multitask in a fast-paced environment. Willingness to work during nonstandard business hours, including weekends and holidays (we are open 365 days a year!)
• Strong Communication Skills: Ability to engage in fluid, natural conversations, understanding the context and nuances of each message. Effectively communicates in both verbal and written form. Detail-oriented with excellent grammar and spelling.
• Empathy & People Skills: A genuine desire to connect with others, demonstrating kindness and understanding in all interactions.
• Perfectionist Attitude: Attention to detail and a commitment to delivering high-quality work.
• Community-Centric Mindset: A passion for building and being part of a team community, showing up consistently and committed to the work. Must be a flexible and a strong team player.
• Social Media Savvy: Baseline knowledge of various social media platforms and their functionalities. 1-3 years of experience managing social media platforms or communities for brands
• Tech Requirements: Must have access to a working computer and a reliable internet connection.
Other Responsibilities:
• Create, update, and complete project tasks on time in Basecamp (project management system). Some of these tasks will need to be completed during the week.
• Track time by project task for invoicing in Harvest.
• Attend meetings with team or project leads for updates, reporting, and check-ins. These meetings are during the week.
• Stay up to date on process changes, communication and new tasks before your shifts begin.
Job Types: Part-time, Contract
Pay: $24.00 – $28.00 per hour
Expected hours: 5 – 10 per week
Benefits:
• Flexible schedule
Schedule:
• Night shift
• Weekends as needed
Application Question(s):
• How many social media platforms or communities for brands have you managed?
• Please share 5-7 sentences with us on your social media management experience.
• If your friends and family could describe your work ethic using 3 adjectives, what words would they chose?
• What sentiment would you assign to this post, ‘Hello. I never received a confirmation number for my order. And have been on hold for almost an hour trying to reach customer service. Help.’
• What is the sentiment of this post, ‘Came out for a week. Bought our tickets. Nobody gave us a schedule, park was closed and no refunds total waste of time and money.’
• What is the sentiment of this post and how would you respond to it if you were handling Brooke Sellas’s social, ‘Had a great time talking about intellectual property with Brooke Sellas today on my podcast. Thank you for having me! Tune into our conversation here XXX.’
• You hop onto your shift and are greeted by the following post. How do you handle this? ‘@oldspice your body wash gave me a rash. What do we do about this?’
• How would you go about getting Beth the assistance that she needs? ‘I’m trying to reach a live person to discuss my account. Your customer service line loops me back to your website. How can I get in touch with a live person?’
• How would you engage with this positive post, ‘Yooooooooo the strawberry funnel cake frappacino @Starbucks is the bomb!!!!’
• Your shift starts each morning at 9:00 AM. What are you doing from 8:45 until 8:59?
• Are you available to work the following shifts: Friday between 4 to midnight EST, Saturday from 9 to 7 EST and Sunday from 2-midnight EST?
• We are open 365 days a year from 9 AM EST until midnight. We all take turns working on holidays. Are you flexible with your schedule to pitch in when needed?
Experience:
• Social Media Management: 2 years (Required)
Shift availability:
• Night Shift (Required)
• Day Shift (Required)
Work Location: Remote
