Wireless Help Desk Support
Job Description of Wireless Help Desk Support:
Being part of EchoStar’s Customer Experience Operations (CXO) team as an Advanced Wireless Customer Service Representative requires offering immediate assistance to customers through various communication channels such as phone, email, and chat. The responsibilities include handling complex billing questions, delivering technical support, and guiding customers through device activations to ensure a high level of customer satisfaction. By prioritizing efficient issue resolution, the representative aims to reduce customer transfers and improve overall service delivery.
Roles and Responsibilities of Wireless Help Desk Support:
• Respond to incoming calls, emails, and chats promptly, offering live support for technical and customer-related issues.
• Respond to customer concerns about the features of the product, setting it up, activating it, resolving technical difficulties, and using the hardware.
• Aid with transaction-related tasks, including responding to billing inquiries and carrying out payment processing.
• Handle complex technical issues pertaining to device activation, diagnostic procedures, and hardware configurations.
• Employ exceptional customer service skills to manage challenging scenarios and provide accurate responses.
• Take part in calibration gatherings and team dialogues to refine processes.
• Demonstrate integrity when handling sensitive and private data.
Qualifications and Experience of Wireless Help Desk Support:
• Applicants must have a high school diploma, GED, or a comparable background.
• – Candidates who have worked in customer service or technical support roles for two years are given preference.
• Proficient in using Microsoft Office and/or G-Suite tools.
• Requirement to be present at the workplace and reside reasonably close for commuting purposes.
• Displaying proficient interpersonal skills that encompass clear and respectful communication.
• Ability to be flexible with work hours, including evenings and weekends, and receiving supplementary pay differentials.
• A proactive individual with a keen interest in self-improvement and process optimization.
• Proficient in communication, troubleshooting, and critical thinking.
Benefits of Wireless Help Desk Support:
• Hourly compensation begins at $22.39.
• Robust benefits package offering medical, dental, and vision insurance benefits.
• Monetary compensation for vacations and sick days.
• Benefit package includes a 401(k) program with employer match and tuition aid.
• Free channel offerings and discounted mobile service packages for employees.
• Prospects for career development through well-defined career progression routes and resources for improving professional capabilities.
• Implementing programs that support both flexible leave policies and employee wellness.
Salary:
Compensation: $22.39/Hour
About Company:
EchoStar has been a driving force in technological innovation for over four decades, offering an array of services like satellite television, smart home setups, and mobile devices. Through recognizable names such as Hughes, DISH TV, Sling TV, and Boost Mobile, EchoStar is dedicated to delivering reliable and high-quality services to its clientele. Working within Customer Experience Operations (CXO) gives individuals the opportunity to be the voice of EchoStar, playing a pivotal role in addressing concerns and guaranteeing customer happiness
