Employer Industry: Customer Service and Business Process Outsourcing
Why Consider This Job Opportunity
• Competitive base pay with opportunities for variable bonuses and contest incentives
• Paid Time Off (PTO) along with paid holidays to ensure work-life balance
• Comprehensive health benefits available for full-time employees after 90 days
• Opportunities for career growth and advancement within the organization
• Fun, engaging work environment with a strong team-oriented culture
• Company-provided equipment for remote work, with the flexibility to work from home
What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and resolve customer issues effectively
• Utilize various systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to enhance customer experience
• Escalate customer dissatisfaction appropriately to the managerial team
• Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system
How To Stand Out (Preferred Qualifications)
• Previous experience in a customer service or call center environment
• Strong aptitude for conflict resolution and problem-solving
• Ability to thrive in a fast-paced environment with changing demands
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #WorkFromHome
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