Are you a tax-savvy professional with a knack for simplifying complex concepts? TurboTax is looking for enthusiastic Product Experts to join our team and provide exceptional customer support from the comfort of your home. Whether you're a tax preparer, CPA, or simply passionate about helping others navigate their taxes, this role is perfect for you!
What Youll Do
Assist TurboTax users via live chat, phone, or video to resolve tax-related questions.
Offer guidance on TurboTax software features, ensuring users can confidently complete their filings.
Stay updated on the latest tax regulations to deliver accurate and up-to-date information.
Build trust and rapport with customers by providing personalized and professional support.
Utilize your problem-solving skills to troubleshoot and resolve technical issues.
What Makes You a Great Fit
Tax Knowledge: Experience in tax preparation, accounting, or a similar field is a plus.
Tech-Savvy: Familiarity with TurboTax software and the ability to learn new tools quickly.
Customer-Centric: Strong communication skills with a friendly and patient demeanor.
Adaptable: Comfortable handling a range of tax scenarios and customer needs.
Credentials: CPA, EA, or tax preparer certification (not required but a bonus!).
Perks of the Role
Certification Bonus: $$$ bonus for achieving TurboTax certification upon hire.
Flexible schedules to suit your lifestyleperfect for full-time and part-time seekers.
Remote work setup with provided training and resources.
Opportunity to enhance your expertise with ongoing professional development.
Competitive pay with performance incentives.
Requirements
Reside and be authorized to work in the U.S.
Access to a quiet workspace with reliable internet.
Ability to work evenings or weekends during peak tax season if needed.
High school diploma or equivalent; higher education is a plus.
Why Join TurboTax?
At TurboTax, we pride ourselves on creating a supportive and inclusive environment for our team. Youll have the opportunity to make a real difference by empowering customers to tackle their taxes with confidence.
